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Re-Route LOV Displays Sender Name Instead Of Unique Email Account Name (Doc ID 1565700.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The Re-Route LOV's for both Email Center Agent and Supervisor responsibilities display the Sender Name instead of unique Email Account Name even though the profile option "IEM: Display Name for Account" is configured for 'User Name'.


Changes

 Applied <Patch 16418622>.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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