iStore Creates New Roles for Contacts While Place Order (Doc ID 1565728.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle iStore - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

From 11i to latest R12 version,

iStore Creates new Roles for contacts while creating an order.

This creates many duplicate contacts in Order Management (OM).

When an iStore user use new Bill To or Ship To address during checkout or uses an existing address which was never used before by iStore,

it creates new roles against the address.

So in OM, while selecting contacts for an order, it shows duplicate contacts in the UI.

Cause

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