Service Request Form: Task Creation Errors With ORA-1400 Cannot Insert Null Into JTF. JTF_TASKS_B. OWNER_ID (Doc ID 1565808.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2:

when saving a task on the Service Request form, this error is received:

ORA-1400 cannot insert null into JTF. JTF_TASKS_B. OWNER_ID

Fact: The Task Owner field has been hidden with Personalizations.


Cause

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