Benefits Confirmation Statement PDF and Self-Service Confirmation Page Totals Differ
(Doc ID 1566298.1)
Last updated on JUNE 10, 2021
Applies to:Oracle Advanced Benefits - Version 18.104.22.168 and later
Information in this document applies to any platform.
Find that the OAB:Oracle Advanced Benefits PDF Confirm Statement and System Confirm Page totals are different.
- The PDF confirm statement total includes suspended coverage rates while the Confirm page displayed in the system correctly includes only current/interim rates in total.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. The end user made benefit elections in self service that caused benefits to go to a suspended status.
2. The confirm statement page display shows the correct total that includes only current and interim rates added up.
3. When clicking on the pdf version for the same person the incorrect total displays that includes all rates - interim and suspended totaled together.
Remove total line from displaying on the pdf version of the confirmation statement.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document