Add Attachment In Work Request Not Possible In Equipment Form (Doc ID 1566618.1)

Last updated on NOVEMBER 18, 2015

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

System does not display page with "Add" button to upload work request attachment files.


EXPECTED BEHAVIOR

System should display "Add" button to upload work request attachment files.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Go to create work request.
3. Put in mandatory information such as asset number and additional description.
4. At this point, the request attachments zone shows None.
5. Click Save.
6. System goes directly to Confirmation page (i.e., displaying work request # created).
7. Before the Confirmation page, system should display page with 'Add' button to upload attachment files.


Cause

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