Error: "Unable to find an object" When Selecting The Create Link In The Service Request Container On The Email Compose Page (Doc ID 1566637.1)

Last updated on JUNE 23, 2017

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When selecting the "Create" link in the Service Request Container on the Email Center compose page, the following error occurs.

Error
Unable to find an object with the name - CategorySegmentVO.

Steps
(R) Email Center Agent Console
(N) Home > Inbox
Open an email message

In the Reply message window, click on Create Link

The error above is displayed.

Cause

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