Parts Requirement: The Task Ship-To Address LOV Is Empty If The Item Instance Is Installed At A Different Customer
(Doc ID 1566777.1)
Last updated on FEBRUARY 26, 2020
Applies to:Oracle Spares Management - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Spares Logistics
When creating a Parts Requirement for a task with an item instance installed at a different customer than the customer on the service request, the Task Ship-To Address does not display any values.
The issue can be reproduced at will with the following steps:
1. Create SR for a Customer A and Serialised Item
- Item Owned by Customer A
- Item Installed at Customer B
2. Create a Task and Assign.
3. Click on "Parts".
4. Select Address type = "Task".
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