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Parts Requirement: The Task Ship-To Address LOV Is Empty If The Item Instance Is Installed At A Different Customer (Doc ID 1566777.1)

Last updated on FEBRUARY 26, 2020

Applies to:

Oracle Spares Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Spares Logistics

ACTUAL BEHAVIOR
---------------

When creating a Parts Requirement for a task with an item instance installed at a different customer than the customer on the service request, the Task Ship-To Address does not display any values.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create SR for a Customer A and Serialised Item
 - Item Owned by Customer A
 - Item Installed at Customer B
2. Create a Task and Assign.
3. Click on "Parts".
4. Select Address type = "Task".

Cause

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In this Document
Symptoms
Cause
Solution
References


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