Mass Update - Internal Server Error (Doc ID 1566802.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for Relevance 27-Jan-2015***

Symptoms


When attempting to submit a mass update batch for changing instance owner, the following error occurs.

ERROR
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Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, apgold@sfnt.local and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.


STEPS
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The issue can be reproduced at will with the following steps:

1. Navigation:  Oracle Installed Base Agent User >> Mass Update

2. Create a new Batch for changing ownership

3. Enter a Customer Name and Account Number

4. Choose the Instance to be updated

5. Select the new Owner of the Instance

6. Submit the batch and wait

7. After a while, the above error is displayed.


Cause

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