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Eligibility Profiles for Work Schedules are not Restricting by Business Group/Organization Hierarchy (Doc ID 1566958.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Advanced Benefits - Version 11.5.0 and later
Information in this document applies to any platform.


Having a number of work schedules across multiple business groups.
When trying to restrict the schedulers based on user defined criteria (Organization Hierarchy) all employees from different business groups are showing eligible.

The eligibility criteria should work and employees should allocate only schedules that are applicable to them.

The issue can be reproduced at will with the following steps:
1. Navigate: US Super HRMS Manager > Total Compensation > General Definitions > Eligibility Profiles

2. Navigate: US Super HRMS Manager > Total Compensation > General Definitions > Eligibility Profiles

3. Repeat with UK responsibility with Organization Hierarchy information relevant to their business group.
Navigate: US Super HRMS Manager > Work Structures > Work Schedules > Schedule Eligibility > Manage Eligibility Profiles.
4.Navigate: US Super HRMS Manager > View > Requests > Submit a New Request > Single Request > OK.

5.Navigate: UK Super HRMS Manager > People Enter and Maintain > Date track to 15-May-2013.

6.Add Schedule > Search: Category: Work Schedule > Indicate Eligible Schedules only > Go.

7.Publish and Apply a schedule not applicable to this US hierarchy.

Screen saves without any prevention, though eligibility profile has been set to say this person is not eligible for this schedule.
When checking eligible schedules only under both the US and UK responsibilities, neither show any schedules.
So US responsibility is showing any schedule with an eligibility profile attached, no matter whether the criteria is met or not and the UK responsibility is not showing any eligible schedules despite having criteria met within profiles attached to them.


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