Email With Embedded Application Showing As Blank In Email Center Message Composer. (Doc ID 1566996.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

IEM: Email with embedded application showing as blank in Email Center.


When sending notifications through email, regarding a ticket, the email comes in with the application embedded in the body. This email can be opened from the thunderbird email client and the email is visible, and the embedded application is displayed.

However if the same email is opened in Email Center, the body of the email displays as blank in the Email Compose window.


Cause

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