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Credit Card Refund Status Shows Cleared But It Failed Remittance (Doc ID 1567073.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, FC Core

Customer has two credit card refunds against one receipt. The first refund remitted and cleared to BEP with no issue.
The second refund failed remittance but updated to remitted and then cleared. However, it was never picked up in the settlement batch and no records in the iby_trxn_summaries all table.

"Automatic Remittances Execution Report For Creation/Approval" shows the following error.

ERROR
-----------------------
Authorization of credit card transaction failed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer has two credit card refunds against one receipt.
2. The first refund remitted and cleared to BEP with no issue.
3. The second refund failed remittance but updated to remitted and then cleared.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process the refund.

Changes

 

Cause

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