E-Record In Service Request Approval Notification Does not Contain the Attached Document (Doc ID 1567159.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Applications Technology Stack - Version 12.0.4 and later
Oracle Teleservice - Version 12.1.3 and later
Oracle E-Records - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When an e-record is created from a Service Request, the attachment is not accessible.

The E-Record in the Service Request Approval does not contain the Attached Document.
In the E-Record the attached file does not exist although the message "Review the attached e-record document, eRecord_9001.pdf" does appear.

Cause

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