Service Request Form: Changing Quantity For Charge Line Does Not Update Net Price Automatically
(Doc ID 1567322.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Charges UI, APIs, and schema
When the quantity for a charge line is changed, the Net Price is not changed accordingly.
The Net Price should be recalculated.
1. enter new Actual charge line
2. Quantity is 1 for the line
3. Net price is calculated from price list.
4. Save charge line
5. Change quantity to 2.
7. Net price is not updated.
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