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Service Request Form: Changing Quantity For Charge Line Does Not Update Net Price Automatically (Doc ID 1567322.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

When the quantity for a charge line is changed, the Net Price is not changed accordingly.

The Net Price should be recalculated.

Steps:


1. enter new Actual charge line
2. Quantity is 1 for the line
3. Net price is calculated from price list.
4. Save charge line
5. Change quantity to 2.
6. Save.
7. Net price is not updated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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