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Tasks Created Automatically Even After Creating Service Request In Closed Status. (Doc ID 1567522.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


The tasks are getting created in open status for the service requests even though the service request is being created in closed status.
How to create the tasks in Closed Status when the Service Request is being created in Closed Status.


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