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E-Record In Service Request Approval Does Not Contain The Attached Document (Doc ID 1567999.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


When an E-record is created from the Service Request form the e-record itself does not include link to the attachment.  The file name is visible in the e-record but the link to the attachment is not.

Steps to Reproduce

1.  Create a SR which creates an e-record
2.  The e-record that is created does not include a link to the attachment.


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