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The Service Contracts Main Billing Program Does Not Process Contracts With Expired Credit Card Details (Doc ID 1568818.1)

Last updated on MAY 06, 2020

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When running the Service Contracts Main Billing program, records are not processed and updated to the AR Interface for contracts that have expired credit cards.

The Service Contracts Billing Program report shows the lines/sublines rejected by the program and the following errors are thrown.

Error
Reason: Error: User-Defined Exception. Credit Card has expired for the date billed from DD-MMM-YY and the date billed to DD-MMM-YY

Reason: Error: ORA-06502: PL/SQL: numeric or value error.

Steps
1. Using a Service Contracts Manager responsibility.
2. Run the Service Contracts Main Billing program.

Cause

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In this Document
Symptoms
Cause
Solution
References


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