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ZX Error When Trying To Create/Place Orders Using HTML Parts Requirement Page (Doc ID 1568874.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Field Service Engineer Portal
When attempt to create parts order in HTML parts requirement page, the following error appears

ERROR
-----------------------
The error message is 'ZXZX_TAX_INFO_NOT_FOUNDNTAX_REGIMEUS-SALES-TAX-101NTAXDISTRICT' error.

In the debug log file

ZX.PLSQL.ZX_TDS_UTILITIES_PKG.get_tax_cache_info.END 1 ZX_TDS_UTILITIES_PKG.get_tax_cache_info(-)return_status = E
ZX.PLSQL.ZX_TCM_GEO_JUR_PKGget_tax_jurisdictions.END 4 "Incorrect return_status after calling ZX_TDS_UTILITIES_PKG.get_regime_cache_info
                     RETURN_STATUS = E Error Buffer = No data found for the specified tax_regime_code and tax, get_tax_jurisdictions (-)"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service Dispatcher Responsibility
2. Find Service Request > Query for existing SR > Tasks > Debriefs > Parts >
3. Open a HTML page > Parts tab > Enter resource details > Create Parts Order
4. Hit apply and get above error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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