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Depot Repair. Add To Order Field Does Not Populate If The Customer And Bill To Parties Are Different. (Doc ID 1568941.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Depot Repair - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Logistics Management

Actual Behaviour

When the profile 'CSD: Add to Order Num Within Service Request' is set to 'Yes' a second repair order on the Service Request (SR) takes a different order number if the Customer in the SR header and the Bill To Party are different.

Steps To Reproduce

  1. Set to CSD: Add to Order Num Within Service Request to 'Yes'
  2. Create a Service Request where the Bill To Party is related to, but different from, the party in the SR header.
  3. Create a Repair Order with Return and Ship lines
  4. Book the Return Line and an Order Number is generated
  5. Book the Ship line and a different Order Number is generated. Should actually be the same as the Return line Order Number.



Cause

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In this Document
Symptoms
Cause
Solution
References


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