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Date Value in History Section Do Not Record Time Details for SLA Fields (Doc ID 1569515.1)

Last updated on JULY 03, 2021

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer Support HTML

The date values in the history section do not record the time details when the users enter the time details and edit the details in the field.

Steps to Replicate

The issue can be reproduced at will with the following steps:
1. Customer Support Specialist >> Agent Dashboard >> Open a Service Request.
2. Enter the data in the SLA fields.
3. Save the data.
4. Now modify the data in the SLA fields.
5. Save and check, No time details are recorded.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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