EBS WMS: Accept Any Task Showing Message "Please Wait"

(Doc ID 1569544.1)

Last updated on JULY 21, 2017

Applies to:

Oracle Warehouse Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Task Management , Interleaving

PROBLEM STATEMENT
---------------
 When user goes it accept any task it just stays there with message "Please Wait" for a long time. Parameter we have in function use for the debug file is "PAGE_TYPE=DIRECTED_TASK UI=SL_CASE_PICK TASK_FILTER=ALLOW_MO_XFER TASK_METHOD=WAVE". In debug file you will see "Continue looking for most optimal task since there is a lock for this pick slip." But it never comes out. It is looking at same task. Why is it not going to then next task or saying no task available.

Debug Log
-----------------------
....
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: dispatch_task - last loaded task : l_last_loaded_task_id => -1
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: dispatch_task => l_last_loaded_task_type
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: dispatch_task => l_last_loaded_time
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: dispatch_task - last dropoff task : l_last_dropoff_task_id => 966033303
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: dispatch_task => l_last_dropoff_task_type1
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: dispatch_task => l_last_dropoff_time30-MAY-13
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: dispatch_task - previous task - l_last_task_id = 966033303
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: p_sign_on_emp_id => 153
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: p_sign_on_zone => DCFL
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: l_cartonization_id =>
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: l_sign_on_equipment_srl =>
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: l_sign_on_equipment_id =>
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: l_cur_x => 0
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: l_cur_y => 0
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: l_cur_z => 0
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: Opt task cursor: subinventory passed, only non cycle count
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: Opt task cursor: l_curs_opt_task_110
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: Check task 966040000 for locking.
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: Task 966040000 is locked by other user.
[30-MAY-13 12:53:38] WMS_Task_Dispatch_Engine: Continue looking for most optimal task since there is a lock for this pick slip.

EXPECTED BEHAVIOR
-----------------------
Customer should get the next task and should be able to complete it.

Changes

 

Cause

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