Internal Server Error On The Termination Confirmation Page Through Manager Self-Service (Doc ID 1569684.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP5 and later
Information in this document applies to any platform.

Symptoms

When attempting to terminate a employee through Manager Self Service, the following Error occurs

ERROR
-----------------------
Internal Server Error:
The Server encounter an internal error or misconfiguration and was unable to complete your request.



Steps to Reproduce:
The issue can be reproduced with the following steps:

1. Responsibility: Manager Self-Service

2. Navigation: Termination

3. Select the action button against one of the employees in the hierarchy

4. Choose a termination date, Click Continue

5. Enter the Termination Reason. Click Next

6. Review page is displayed. Confirm the changes and click Submit.

7. Error occurs after 5 minutes




Cause

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