TeleService Error: 'Ship to/Bill To Address in Invalid' When Submitting Charge Lines To Order Management
(Doc ID 1570409.1)
Last updated on AUGUST 14, 2023
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to submit charges the following errors occur:
Ship to/Bill To Address is Invalid. Please review the Address Setup
Error messages from Order Management
Error in Line: OE_ORDER_LINES_ALL28269823: Error: Ship to/Bill To Address is Invalid. Please review the Address Setup
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Create and SR and a charge line
2. Click on the Submit button
3. Error appears.
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In this Document