TeleService Error: 'Ship to/Bill To Address in Invalid' When Submitting Charge Lines To Order Management (Doc ID 1570409.1)

Last updated on JANUARY 24, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to submit charges the following errors occur.

Error
Ship to/Bill To Address is Invalid. Please review the Address Setup

Error messages from Order Management

Error in Line: OE_ORDER_LINES_ALL28269823: Error: Ship to/Bill To Address is Invalid. Please review the Address Setup
OK


Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Create and SR and a charge line
2. Click on the Submit button
3. Error appears.

Changes

 Upgrade to R12

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms