Transactions Workbench Issue - Payment Instrument Button Is Disabled For Credit Memo
Last updated on JUNE 20, 2016
Applies to:Oracle Receivables - Version 12 to 12.2.1 [Release 12.0 to 12.2]
Information in this document applies to any platform.
When creating a credit memo by using Credit Transactions screen, the system will not allow you to
change the payment instrument on the credit memo. The Payment Instrument button is greyed out.
Steps to Reproduce:
Receivables Manager: Transactions > Transactions
Query the transaction you want to credit.
Enter the data for your credit memo.
Query the credit memo you just created.
You are not able to change the payment instrument because the Select Instrument button is greyed out
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