My Oracle Support Banner

Transactions Workbench Issue - Payment Instrument Button Is Disabled For Credit Memo (Doc ID 1570803.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Receivables - Version 12 to 12.2.1 [Release 12.0 to 12.2]
Information in this document applies to any platform.


When creating a credit memo by using Credit Transactions screen, the system will not allow you to
change the payment instrument on the credit memo.  The Payment Instrument button is greyed out.

Steps to Reproduce:
Receivables Manager: Transactions > Transactions
Query the transaction you want to credit.
Enter the data for your credit memo.

Query the credit memo you just created.
You are not able to change the payment instrument because the Select Instrument button is greyed out


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.