Transactions Workbench Issue - Payment Instrument Button Is Disabled For Credit Memo (Doc ID 1570803.1)

Last updated on JUNE 20, 2016

Applies to:

Oracle Receivables - Version 12 to 12.2.1 [Release 12.0 to 12.2]
Information in this document applies to any platform.

Symptoms

When creating a credit memo by using Credit Transactions screen, the system will not allow you to
change the payment instrument on the credit memo.  The Payment Instrument button is greyed out.


Steps to Reproduce:
Responsibility:
Receivables Manager: Transactions > Transactions
Query the transaction you want to credit.
Actions->Credit
Enter the data for your credit memo.
Save.

Query the credit memo you just created.
You are not able to change the payment instrument because the Select Instrument button is greyed out

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms