Transactions Workbench Issue: Approving an Adjustment Against a Zero-Amount Invoice Line Raises Error APP-AR-11526 ORA-20001 (Doc ID 1570806.1)

Last updated on AUGUST 11, 2022

Applies to:

Symptoms

When you try to approve an adjustment you get the following error message:

APP-AR-11526: arp_process_adjustment.update_adjustment exception: ORA-20001

Steps to Reproduce:
Responsibility: Order Management Super User:
Create an order in Order Management where the item price is set to zero. Ship the inventory and add freight.

Responsibility: Receivables Manager

Navigation: Interfaces / AutoInvoice
Submit Autoinvoice for the order.
This creates an invoice to which you need to create an adjustment to add the extended amount of the item shipped.
Requirement: Make $0 line to be for the amount greater than zero. 

Navigation: Transactions / Transactions
Query your invoice.
Actions -> Adjust
Create a positive line adjustment to get the correct dollar amount on the invoice.

Navigation: Control / Adjustments / Approve Adjustments
Approve the adjustment and you get the error:
APP-AR-11526: arp_process_adjustment.update_adjustment exception: ORA-20001

Cause

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