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Unable To Select Credit Card In Service Request Charges When Debrief Task Is In Working Status (Doc ID 1571182.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


Why does the credit card field in the Bill To sub tab of the charges tab in the Service Request becomes greyed out and uneditable when the debrief task is in working status?


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