Dispute Created on First Installment of Installment Invoice from Advanced Collections (Doc ID 1571399.1)

Last updated on MARCH 15, 2016

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

After applying patch 12998583 to prevent each installment from being disputed, the dispute now goes to the first installment each time.

Steps to Reproduce:
Responsibility
: Collections Agent
Navigation
: Transactions tab - Dispute Invoice

  1. Select an invoice with multiple installments
  2. Create a dispute on the second or third installment
  3. After the dispute is saved, requery the transaction.  The dispute is placed on the first installment, even if the invoice is closed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms