Dispute Created on First Installment of Installment Invoice from Advanced Collections
(Doc ID 1571399.1)
Last updated on NOVEMBER 09, 2020
Applies to:Oracle Advanced Collections - Version 18.104.22.168 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
After applying patch 12998583 to prevent each installment from being disputed, the dispute now goes to the first installment each time.
Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Transactions tab - Dispute Invoice
- Select an invoice with multiple installments
- Create a dispute on the second or third installment
- After the dispute is saved, requery the transaction. The dispute is placed on the first installment, even if the invoice is closed.
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