My Oracle Support Banner

Transactions Workbench: Credit Memo Did Not Reverse Revenue/Unearned From The Original Invoice (Doc ID 1571448.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

A Transaction with rules was created and Revenue Recognized.

A credit memo was then created and applied to this Transaction. This Credit memo DR.

The offsetting UNEARN and REV rows should have also gotten generated, when the Credit memo was applied, but it was created with REC and REC offset entries only.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.