Transactions Workbench: Credit Memo Did Not Reverse Revenue/Unearned From The Original Invoice (Doc ID 1571448.1)

Last updated on SEPTEMBER 20, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

A Transaction with rules was created and Revenue Recognized.

A credit memo was then created and applied to this Transaction. This Credit memo DR.

The offsetting UNEARN and REV rows should have also gotten generated, when the Credit memo was applied, but it was created with REC and REC offset entries only.

Cause

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