R12 Full Merge Event is Not Processed if Customer Merge is Run with Delete After Merge Option (Doc ID 1571540.1)

Last updated on JULY 20, 2020

Applies to:

Symptoms

Performed a Customer Merge with the Delete After Merge: On
The PARTY_ID and PARTY_SITE_ID of XLA_AE_LINES is not updated, even though Third Party Merge Accounting Option to Replace Third Party is set.
Also, Full Merge event is not processed.

Steps to Reproduce:
Responsibility: Receivables
Navigation: Setup > Financials > Accounting > Ledger > Accounting Setups
Search a using Ledger
Click Update Accounting Options icon.
Click Update icon on Setup Step : Subledger Accounting Options.
Click Update Accounting Options icon on Application : Receivables.
Set Third Party Merge Accounting Option to Replace Third Party.
Click Apply.
Click Return to Accounting Options.
Click Update icon on Setup Step : Balancing Segment Value Assignments.
Click Complete button.
Run General Ledger Accounting Setup Program and wait for completing this concurrent.
NOTE:  Do not setup the Third Party Control Account like <Note 554626.1>.

Navigation: Customers > Customers
Create a customer.
Navigation: Transactions > Transactions
Create a transaction for created customer.
Perform Create Accounting.
Navigation: Customers > Account Merge
Merge created customer to another customer with Delete After Merge : On.
Check SLA Data.
Full Merge event was not processed.
Also PARTY_ID and PARTY_SITE_ID of XLA_AE_LINES is not updated.

You can check Full Merge event status with followings:

For Example:  If this issue happens, you may see the following data:

TABLE:  XLA_EVENTS

Changes

Cause

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