R12 Full Merge Event is Not Processed if Customer Merge is Run with Delete After Merge Option
(Doc ID 1571540.1)
Last updated on JULY 20, 2020
Oracle Receivables - Version 12.1.3 and later Information in this document applies to any platform.
Performed a Customer Merge with the Delete After Merge: On The PARTY_ID and PARTY_SITE_ID of XLA_AE_LINES is not updated, even though Third Party Merge Accounting Option to Replace Third Party is set. Also, Full Merge event is not processed.
Steps to Reproduce: Responsibility: Receivables Navigation: Setup > Financials > Accounting > Ledger > Accounting Setups Search a using Ledger Click Update Accounting Options icon. Click Update icon on Setup Step : Subledger Accounting Options. Click Update Accounting Options icon on Application : Receivables. Set Third Party Merge Accounting Option to Replace Third Party. Click Apply. Click Return to Accounting Options. Click Update icon on Setup Step : Balancing Segment Value Assignments. Click Complete button. Run General Ledger Accounting Setup Program and wait for completing this concurrent. NOTE: Do not setup the Third Party Control Account like <Note 554626.1>.
Navigation: Customers > Customers Create a customer. Navigation: Transactions > Transactions Create a transaction for created customer. Perform Create Accounting. Navigation: Customers > Account Merge Merge created customer to another customer with Delete After Merge : On. Check SLA Data. Full Merge event was not processed. Also PARTY_ID and PARTY_SITE_ID of XLA_AE_LINES is not updated.
You can check Full Merge event status with followings:
For Example: If this issue happens, you may see the following data:
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