My Oracle Support Banner

R12 Full Merge Event is Not Processed if Customer Merge is Run with Delete After Merge Option (Doc ID 1571540.1)

Last updated on JULY 20, 2020

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


Performed a Customer Merge with the Delete After Merge: On
The PARTY_ID and PARTY_SITE_ID of XLA_AE_LINES is not updated, even though Third Party Merge Accounting Option to Replace Third Party is set.
Also, Full Merge event is not processed.

Steps to Reproduce:
Responsibility: Receivables

Navigation: Setup > Financials > Accounting > Ledger > Accounting Setups
Search a using Ledger
Click Update Accounting Options icon.
Click Update icon on Setup Step : Subledger Accounting Options.
Click Update Accounting Options icon on Application : Receivables.
Set Third Party Merge Accounting Option to Replace Third Party.
Click Apply.
Click Return to Accounting Options.
Click Update icon on Setup Step : Balancing Segment Value Assignments.
Click Complete button.
Run General Ledger Accounting Setup Program and wait for completing this concurrent.
NOTE:  Do not setup the Third Party Control Account like <Note 554626.1>.

Navigation: Customers > Customers
Create a customer.
Navigation: Transactions > Transactions
Create a transaction for created customer.
Perform Create Accounting.
Navigation: Customers > Account Merge
Merge created customer to another customer with Delete After Merge : On.
Check SLA Data.
Full Merge event was not processed.
Also PARTY_ID and PARTY_SITE_ID of XLA_AE_LINES is not updated.

You can check Full Merge event status with followings:

For Example:  If this issue happens, you may see the following data:






To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.