Compensation Workbench (CWB) Life Events that Shouldn't are Getting Backed-Out When Using Rollback Mode or a Rule
Last updated on MARCH 08, 2017
Applies to:Oracle Compensation Workbench - Version 12.1 HRMS RUP4 and later
Information in this document applies to any platform.
*** Checked for relevance on 18-MAR-15 ***
On : 12.1 HRMS RUP4 version, Compensation Workbench
After submitting Concurrent Request "Back-out Compensation Workbench Life Events Process" using a Person Selection Rule and Validate Mode "Rollback", customer experiences the following results:
1 - Records have life events getting backed out
2 - Records for employees that both do and do not satisfy rule criteria are being affected
Expect that when the process is run with Validate Mode "Rollback", no records will be changed and that only those records that fit the rule criteria should be affected or included in report details.
CUSTOMER BACK STORY
Found 10 employees who should not have had the CWB life event.
To correct the problem, they attempted to run the 'Back-out Compensation Workbench Life Events Process' using a Person Selection Rule specifying only these 10 records in rollback mode.
But the headcount was not correct, so they kicked off the process 10 times for each employee in 'COMMIT' mode using Specific Employee Only parameter.
Later they found when running payroll that 200+ employees have their old salary and not the increase because their CWB life events were also backed out (even though they should not have).
So, they created another person selection rule to run the Participation Process: CWB for these people, which they first submitted in Rollback mode.
Even they wanted it to process for 200+ employees, it was picking 6000+ employees as per the summary report.
In Production, they have used a workaround of manually updating the salary for those 200+ employees but now they want to focus back on the original issue.
When using Person Selection Rule to run 'Back-out Compensation Workbench Life Events Process' in rollback MODE, why are CWB life events backed-out?
Also, why other employees who were not suppose to be processed are also picked up?
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Select Request "Back-out Compensation Workbench Life Events Process" and submit with the following parameters:
Effective Date: 01-MAY-2013
Validate: Rollback - Database will not be updated
Group Plan: Eligible Associates - Performance Increase and Ratings
Period: 01/01/2012 - 12/31/2012, 01/01/2012 - 12/31/2012, 11/19/2012
Person Selection Rule: GB_CWB_LE_ISS_2013
The issue has the following business impact:
Due to this issue, incorrect records are being backed out.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms