Account Details Form Issue: Numerous Unnecessary Activities Recorded on Account Details Form When a Receipt is Applied (Doc ID 1571831.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Receivables - Version 12.0.0 to 12.1.3.4 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

When entering information such as a comment,  customer reference and reference type on a
previously applied receipt application, the system reverses the previous application and saves
it again.   Both rows are displayed in the account details form.  This creates numerous
unnecessary entries.  It causes a problem because it is difficult to tell if the data is genuinely reversed.


Steps to Reproduce:

Responsibility: Receivables Manager
Navigation
: Receipts > Receipts

  1. Query a receipt
  2. Click on Apply
  3. Apply the receipt to an invoice
  4. Navigate to Account Details form
  5. Query this invoice
    The invoice shows one row for the receipt application.
  6. Navigate back to Receipts > Receipts
  7. Query the same receipt and click on apply
  8. Enter data in the COMMENT field for the invoice applied in step 3.
  9. Save
  10. Navigate to Account Details form
  11. Query the invoice
    The invoice now shows 3 rows; the original row for receipt application,
    a row that reverses the first row and finally a row that reflects the comment update.
    This update does not affect accounting so these rows are unnecessary.

Expectation is that AR_RECEIVABLE_APPLICATIONS_ALL will not have unapp and
app rows for these kinds of updates and that Account Details ->Activities
will only show details that affect accounting.

Cause

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