Format error: Not a PDF or Corrupted" error when try to open the PDF
(Doc ID 1571902.1)
Last updated on OCTOBER 04, 2020
Applies to:
Oracle Incentive Compensation - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Support Codes
When attempting to view the compensation plan document,
the following error occurs.
ERROR
-----------------------
"format error: Not a PDF or Corrupted" error when try to open the PDF
report for this compensation plan. When try to download the pdf file itself,
the size of the file is 0 bytes.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Compensation plan
2. Click on Document to create the PDF document
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the report on the compensation plan
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |