My Oracle Support Banner

Format error: Not a PDF or Corrupted" error when try to open the PDF (Doc ID 1571902.1)

Last updated on OCTOBER 04, 2020

Applies to:

Oracle Incentive Compensation - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

When attempting to view the compensation plan document,
the following error occurs.

ERROR
-----------------------
"format error: Not a PDF or Corrupted" error when try to open the PDF
report for this compensation plan. When try to download the pdf file itself,
the size of the file is 0 bytes.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Open the Compensation plan
2. Click on Document to create the PDF document

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the report on the compensation plan

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.