MFAR Credit memo accounting errors: the subledger journal entry does not balance.The extract has amounts with mixed signs and the proration seems to be failing. (Doc ID 1571988.1)

Last updated on MARCH 30, 2016

Applies to:

Oracle Receivables - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

Customer applied patch 10381819. Issue was solved in their TEST instance.  The same patch was applied to PROD; however, it did not solve this issue.  Uploaded on-line Create Accounting debug log file shows:
  
  LOOP - check error for single entered currency: ae_header_id = 6704277
  BEGIN of procedure BUILD_MESSAGE
  p_appli_s_name = XLA
  p_msg_name = XLA_AP_UNBAL_ENTED_AMT
  p_entity_id = 3830381
  p_event_id = 4984849
  p_ledger_id = 2022
  p_ae_header_id = 6704277
  p_ae_line_num =
  p_accounting_batch_id =
  BEGIN of procedure STACK_ERROR
  p_appli_s_name = XLA
  p_msg_name = XLA_AP_UNBAL_ENTED_AMT
  p_entity_id = 3830381
  p_event_id = 4984849
  p_ledger_id = 2022
  p_ae_header_id = 6704277
  p_ae_line_num =
  p_accounting_batch_id =
  l_msg_number = 0

Cause

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