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After Upgrade In Oracle Sales On Clicking CUSTOMERS Shortcut Page Errors Out (Doc ID 1572573.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Sales - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

We have upgraded from 11.10.2 to R12.1.3 and When a user clicks on the Customers link in Oracle Sales page errors out.

Navigation> Sales User Responsibility> Sales Dash Board > CUSTOMERS shortcut.

However When we access customer information via Leads shortcut no error is found

Error Details
-------------
java.lang.NullPointerException
at oracle.apps.ar.hz.components.search.webui.HzPuiDQMSearchFieldCO.setAttributes(HzPuiDQMSearchFieldCO.java:90)
at oracle.apps.ar.hz.components.base.webui.HzPuiSearchFormBaseCO.customProcessRequest(HzPuiSearchFormBaseCO.java:65)
at oracle.apps.ar.hz.components.base.webui.HzPuiBaseCO.processRequest(HzPuiBaseCO.java:159)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:600)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.beans.layout.OATableLayoutBean.processRequest(OATableLayoutBean.java:353)
 

Solution

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In this Document
Goal
Solution


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