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Line Level Credit Checking Placing All Lines On Credit Check Failure Hold Even With The System Parameter 'Credit Hold Sequence for Order Lines' Set To 'Schedule Ship Date/Request Date,ShipmentPriority,Line Number' (Doc ID 1572692.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Transaction Payment


ACTUAL BEHAVIOR  
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System parameter 'Credit Hold Sequence for Order Lines'  is set to  'Schedule Ship Date/Request Date,ShipmentPriority,Line Number' .
The available credit limit is set to 5000 , the exposure is zero.
When entering three order lines for the amount of 1st line $25000 , 2nd line $2000 and 3rd lines $7000 ,all order lines are placed on credit check failure hold.


EXPECTED BEHAVIOR
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Expected is that only lines that exceed the amount as per system parameter 'Credit Hold Sequence for Order Lines' should go on credit check failure hold.

STEPS
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1. Log Into Order Management Responsibility.


2.Navigate to Setup> System parameter , set the system parameter 'Credit Hold Sequence for Order Lines'  to  'Schedule Ship Date/Request Date,ShipmentPriority,Line Number' .
   Save the setup.


3.Go to  Main Menu:Receivables>Customer , Search for the customer number.

4.Go to Setup> Rules> Credit

5.Go to Setup> Transaction Types> Define.

6. Go to  Reports , Requests>  Run request  , choose Initialize credit summary concurrent request

7.Go to Menu  Reports , Requests> Run Report.


8. Navigate to Sales Orders, Returns> Sales Orders.

9.Enter Sales Order for the Customer.



Cause

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