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Error When attempting to navigate to iSupport Administrator (Doc ID 1572740.1)

Last updated on JULY 21, 2020

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to navigate to iSupport Administrator -> Request Type Administration ->Request Type and Item/Item Category Mappings -> Mappings icon the following error occurs.

ERROR
You have encountered anunexpected error. Please contact the System Administrator fo rassistance.
Click here for exception details.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. iSupport Administrator -> Request Type Administration ->Request Type and Item/Item Category Mappings -> Mappings icon
2. Error appears.



Cause

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In this Document
Symptoms
Cause
Solution
References


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