My Oracle Support Banner

In iStore After Login The User Remains As The Guest User (Doc ID 1572875.1)

Last updated on APRIL 25, 2023

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

--Problem

After Upgrade from 11i to R12 existing users are unable to login successfully , after entering the username and password the user is not logged in , the iStore screens open as Guest User

--Expected Behaviour

Expect that once the user has logged in they can access all the details relevant to their username

--Steps

1. Upgrade from 11i to r12
2. Access iStore , select login
3. Enter Username and password
4. iStore screens open but as the Guest User and NOT the logged in User



Changes

 Upgrade from 11i to R12

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.