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Telephony Logout From Contact Center Is Failing With 'Logout failed' Error (Doc ID 1572900.1)

Last updated on MAY 10, 2022

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.


If an agent is logged out from third party tool before logging out from Oracle Telephony, Oracle is not allowing to logout.
Below error message occurs:

Logout failed. Please re-try or contact your system administrator

How to fix the issue?


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