Cannot Reverse Split Claim to Merge Again After Rejection in Trade Management (Doc ID 1572949.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Cannot reverse split claim to merge again.

Steps:

  1. Partial settle of claim.  example: $500 for a claim of $1500
  2. The claim is split to $500 and $1000
  3. When approval is rejected it is still showing as two claims instead of one single for $1500

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms