Error "APP-PER-33540 ORA-01001 Invalid Cursor" When Marking a Required Certifiication as Denied (Doc ID 1573095.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version on Oracle Advanced Benefits

When attempting to mark a Certification Requirement "Denied", the following error occurs:

ERROR
-----------------------
APP-PER-33540: ORA-01001 : invalid cursor

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query an employee currently pending a Certification Requirement.
3. Select Person Enrollment Action Items from the Desktop Activities drop down menu.
4. Click the Certifications button for the pending Action Item.
5. Click the Denied check box and attempt to save.
Error occurs.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms