How to Retrieve iStore Customers Login Credentials (User Name)? (Doc ID 1573452.1)

Last updated on JULY 11, 2022

Applies to:

Goal

How to lookup an iStore user name if user does not remember their login credentials?
Sometimes, they do not even remember their email address they used at the time of registration.
In such case, they cannot use "Forgot Login" feature on login page and end up contacting Helpdesk.
Below information will be helpful for Helpdesk team to assist their customers.
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.