How to Retrieve iStore Customers Login Credentials (User Name)? (Doc ID 1573452.1)

Last updated on SEPTEMBER 11, 2015

Applies to:

Oracle iStore - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

How to lookup an iStore user name if user does not remember their login credentials?
Sometimes, they do not even remember their email address they used at the time of registration.
In such case, they cannot use "Forgot Login" feature on login page and end up contacting Helpdesk.
Below information will be helpful for Helpdesk team to assist their customers.
 

Solution

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