Credit Check Processor Program: APP-FND-01564: ORACLE error 24345 in fdlget (Doc ID 1574103.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Payment

When attempting to run the Credit Check Processor concurrent request,
with either parameter "Customer Name from" or "Customer Numbers from" the following error occurs.

ERROR
-----------------------
APP-FND-01564: ORACLE error 24345 in fdlget

Cause: fdlget failed due to ORA-24345: A Truncation or null fetch error occured.

The SQL statement being executed at the time of the error was: SELECT HCA.ACCOUNT_NUMBER
...
FROM HZ_CUST_ACCOUNTS


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. run Credit Check Processor concurrent request with parameter "Customer Name from" or "Customer Numbers from"
2. error comes up

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot utilize credit checking.

Cause

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