Expected behavior for a Process Class Enrollment (Doc ID 1574449.1)

Last updated on JULY 12, 2016

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP5 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 RUP 5 version, Enrollment Admin

When attempting to enroll in a online planned class after the R12 upgrade, the following error occurs.

ERROR
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The changes were not applied because The Booking Status for Oracle Training Administration have not been set up correct in order for the Enroll in a Class web module to work.
Each booking status type that could be used either needs to have a type prefixed with 'W:' or a default value for the type, or have at least one value which maps onto each system type.


Following has been confirmed:
------------------------------------------
Class class max attendees is not defined

No Waitlisted Profiles enabled.
Cannot set wailtlisted 'default' to YES while 'active' is set to NO.
Please find error screenshot :EnrollmentStatus_Waitlisted.doc : (Error: A default enrollment status must be active.)

Class Enrollment Status Is 'Requested' Although It Has Been Approved [ID 1234173.1]) that is suggesting to activate the "waitlisted", this activation helped overcome the error yet the customer does NOT want this approach; as it was working fine in 11i without adding/enabling this status while for R12.1.3 RUP 5 it is causing the error.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Enrollment status: Note ** Waitlisted is NOT enabled

Class: Facility Response Plan (FRP) --is PLANNED--
Offering : Facility Response Plan (FRP- offering

Class class max attendees is not defined

Class status is Planned
Enrollment: Not enrolled

Learner Self-Service
Learner- search for course: facility
Click on class- Information is received: The class is in the planning stage. You will be enrolled and notified, subject to any approval or cancellation.
Request ot enroll and receive confirmation: Your request to enroll int he class Facility Response Plan (FRP) (Planned) have been submitted for manager approval. You can monitor your enrollment status from the Requested learning tab on the Learner home page.

Learner Enrolls to class. Learner is auto-approved then the error comes.

Learner Self-Service- Work list-Notification from SYSADMIN: Application Error has occurred in your process Class enrollment

The changes were not applied because The Booking Status for Oracle Training Administration have not been set up correct in order for the Enroll in a Class web module to work. Each booking status type that could be used either needs to have a type prefixed with 'W:' or a default value for the type, or have at least one value which maps onto each system type.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:Production
Due to this issue, users cannot enroll in a class and class dates are closing in. Administrators must freeze the class and make arrangements based on the enrollments.
This currently effects approximately 100 users.

Cause

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