Transaction Workbench: When Save Credit Memo, Percent and Amount Are Recalculated To Zero (Doc ID 1574790.1)

Last updated on MARCH 31, 2017

Applies to:

Symptoms

Credit application Percent and Amount recalculate to zero.

In Credit Transactions form, click Credit Balance Percent and Amount fields are populated with correct remaining invoice balance amount.
However, when click Save, the percent and amount recalcuate to zero for the credit application.

This occurs when the invoice credited was previously closed by another credit memo, but then reopened by partial adjustment.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.