Transaction Workbench: When Save Credit Memo, Percent and Amount Are Recalculated To Zero (Doc ID 1574790.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Credit application Percent and Amount recalculate to zero.

In Credit Transactions form, click Credit Balance Percent and Amount fields are populated with correct remaining invoice balance amount.
However, when click Save, the percent and amount recalcuate to zero for the credit application.

This occurs when the invoice credited was previously closed by another credit memo, but then reopened by partial adjustment.