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Customer Search with DQM enabled did not return expected results (Doc ID 1575233.1)

Last updated on JANUARY 16, 2020

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3:

DQM is enabled and now users are facing issues while searching customers by Customer Name.

When searching with Conley%, the search is bringing back customers like 'Autoridad' and others.
When searching with Trim%, the search brought back nothing, but if you add a B to the end, the search with 'Trimb%' returns results.
Also when searching for a particular customer and postal code, it’s pulling by customer and not necessarily both criteria.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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