Tax is Not Calculating for Some Customers - Country of Tax Regime is Not the Same as the Country of the Location

(Doc ID 1575756.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Tax Calculation

You are not able calculate the taxes correctly for a customer. 

Log shows:

ZX.PLSQL.ZX_TCM_GEO_JUR_PKGget_location_info.end    get_location_info(-)                                
ZX.PLSQL.ZX_TCM_GEO_JUR_PKGget_tax_jurisdictions    R: Country of Tax Regime is not the same as the country of the location                                
ZX.PLSQL.ZX_TCM_GEO_JUR_PKGget_tax_jurisdictions    R: No jurisdiction has been found                                
ZX.PLSQL.ZX_TCM_GEO_JUR_PKGget_tax_jurisdictions.end    get_tax_jurisdictions(-)       


Steps to Reproduce:
Responsibility: Receivables
Navigation:  Transactions > Transactions
Create a transaction and Save
No tax generated

Cause

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