Spares Management - No Reservation Is Created for Parts Requirement When Using Direct Receiving (Doc ID 1575763.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 16-AUG-2015**

Symptoms

On : 12.1.3 version, Task Scheduling & Assignment

ACTUAL BEHAVIOR
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When using a transfer type of 'Direct' (instead of In Transit) in the shipping network setup and an internal sales order for a parts requirement is shipped, it gets received automatically in the destination organization (as per standard Inventory / Receiving behaviour). But in this scenario, no reservation gets created for the parts requirement, meaning the part can be used or reserved for other tasks.

This also causes some other issues when the task is processed further:



EXPECTED BEHAVIOR
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Expect the behaviour to be the same as when the transfer type is Intransit. In that case, when the receipt is entered (e.g. in FSTP), a reservation is created automatically

STEPS
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  1. Create an SR with a task and assign to an engineer
  2. Enter a parts requirement for this task. Enter a source (manual or through part search). Create internal order.
  3. Ensure the shipping network so that when shipping from source organization to destination organization (from the parts requirement), the system uses transfer type Direct (not intransit)
  4. Pick and ship the order in OM
    --> order now shows as received in the Parts Requirement but no reservation is created against the destination subinventory

 

Cause

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