Receipts Workbench: Reverse Credit Card Refund Error - APP-AR-294159: You Cannot Unapply or Change the Refund Amount Because the Refund Receipt That Was Generated From This Application Has Been Remitted (Doc ID 1575870.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

Attempting to reverse a Credit Card Refund Receipt with status of REMITTED and receive the following error:

APP-AR-294159: You cannot unapply or change the refund amount because the refund receipt that was generated from this application has been remitted

Steps to Reproduce:
Responsibility
: Receivables Manager
Navigation
: Receipts > Receipts
Query a credit card refund receipt that needs to be reversed.  The status of this receipt is REMITTED.
Click on Button Reverse...1
Enter the Date, GL Date, Reversal Category and Reversal Reason.
Click on Reverse button.
You receive the error message.

This used to work in 11.5.9.

Changes

Upgraded from 11.5.9

Cause

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