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Contact Center Listing Merged And Inactive Customer / Party Information In The Relation Tab (Doc ID 1575967.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contact Center

When attempting to create relationships in the Contact Center form Relationships tab, the inactive and merged parties are coming up in the LOV and the relationships can be created with the inactive and merged parties.


Steps to Reproduce

The issue can be reproduced at will with the following steps:

(R) Service  >> Customer Management >>

>> Go to Contact Center.
>> On the Customer header area, change the type to "Person"
>> Query for Cust Number : 10121
>> No Go to Relationships tab, and select the relation ship as "Contact For"
>> There the Inactive and Merged parties are being listed and we can create relationships with them.

NOTE: In the <images or examples> <above or below> and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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