Receipts Workbench: Cannot Identify Cleared Unidentified Receipts (Doc ID 1576061.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Attempting to identify unidentified receipts, after applying <Patch 12707124> and find the customer information fields are all greyed out and the receipt cannot be identified.

Versions provided by patch:
ARXRWRCT.fmb 115.166.15104.22
ARXRWRCT.pld 115.296.15104.69

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Receipts > Receipts
Create an unidentified receipt.

Responsibility:  Cash Management
Create a new statement line from Receipt type, with the information of the Receipt you created above.
Reconcile the new Statement Line to the Receipt.

Responsibility:  Receivables
Navigation:  Receipts > Receipts
Query the Receipt.
Try to identify the Receipt.
The Customer information fields are all grey and the Receipt cannot be identified.

Changes

Applied <Patch 12707124> 

Cause

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