Strategy Management Cancels Predelinquent Strategy And Re-assigns Same Strategy (Doc ID 1576072.1)

Last updated on AUGUST 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When running strategy management, the program will cancel an open predelinquent strategy, and then reassign the same exact strategy.


Steps to Reproduce:

Responsibility: Collections Agent

  1. Run strategy management for a customer that has an existing predelinquent strategy already open.
  2. The open strategy is cancelled, and the same strategy is assigned again.

Cause

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